Lexmark makes lasting impressions with Dynamics 365 | Microsoft Customer Stories
This customer story shows how Lexmark uses Dynamics 365 to consolidate platforms, speed up case resolution, and strengthen customer relationships through AI-powered tools and unified data. Read the story for ideas on how your company can build lasting impressions with smarter, connected customer service. Reach out to RIPEVA LLC to talk about how Dynamics 365 can help.
Why did Lexmark switch to Dynamics 365?
Lexmark transitioned to Dynamics 365 to address the complexities and inefficiencies of its legacy systems, which included Salesforce and Siebel. The company sought a unified, cloud-based platform that could enhance customer engagement, streamline sales and service processes, and provide real-time data analysis. This shift aimed to improve customer satisfaction and operational efficiency.
How has customer satisfaction improved?
Since implementing Dynamics 365, Lexmark has seen a measurable improvement in customer satisfaction. For instance, call center productivity increased by 23%, and the average call time was reduced by three minutes. Additionally, the integration of the Experlogix CPQ tool with Dynamics 365 Sales has led to a 43% reduction in quote revisions, further enhancing the customer experience.
What operational efficiencies has Lexmark achieved?
Lexmark has achieved a 50% improvement in productivity within support processes and a 20% increase in customer satisfaction scores since the transition to Dynamics 365. The platform has streamlined service delivery, improved forecasting accuracy, and enhanced visibility into customer interactions, allowing for more effective management of service engagements.
.jpg)
Lexmark makes lasting impressions with Dynamics 365 | Microsoft Customer Stories
published by RIPEVA LLC
We were founded based on a belief stemming from both a passion for computers and of helping people get the most out of their technology. After years of working with IT and being a proud member of the local community, we followed a dream to create the best computer repair and support available in the area.
Our business is based on delivering fast, friendly, and quality tech support to home and small business clients at prices that are affordable for any budget. We think great IT support should be available to everyone.
We are not like the other guys. When you work with us, you’ll find that technology can be a fun tool, engaging, and can help propel growth of your business. We don’t just sell you software or hardware, we are here to be your IT partner.
We want to learn about your needs, so we can tailor a solution that fits you just right. Whether you need a home Wi-Fi network set up or have a business requirement for data security, we have the experience that can help.
We invite you to contact us any time to chat about your IT needs or your business needs. We would like to show you why so many trust our company for all their computer needs and have been clients and friends for years.
Sign in with LinkedIn